FAQ

Redemption process depends on the brand. You will see this in the Gift Voucher as "How will the gift card be delivered" and "How do I use this gift card". Some brands require printed copy of the voucher emailed to you, others allow electronic copies while some traditional brands' gift certificates have to be delivered to your shipping address. So it is important to refer to the instructions that come with your Gift Voucher.

We have a one (1) day payment verification for all orders. After which you should receive your gift voucher immediately or with some brands within 1-5 working days. You can double check the gift certificate’s terms and conditions for any instructions

You can buy a gift certificate from over 160 of our gift certificate brands. These are either Electronic gift certificates, sent to your recipient's email address, or physical gift certificates, sent to your recipient's mailing adddress.

All order payments will be verified first. If you have purchased an electronic gift certificate, this will be delivered after order payment verification, usually within 1-3 working days. If you placed your order during the weekend, it will be processed on the next working day. If you have selected a physical gift certificate, it will be dispatched within 3 working days (excluding weekends).

No, Gifted only sends gift certificates.

Each Gifted Gift Certificate comes with a customized greeting card and a recommended gift item, making the giving of Gift Certificates more thoughtful and acceptable to give.

No, you do not need to buy the recommended gift item. You can use the gift certificate to buy any product that you want from the store.

The gift certificates do not expire, except for Grab (3 months expiry) and AirAsia BIG (3 months to use the code. Once used, it will be available for 2 years in your AirAsia BIG App), Shopee (3 months), Red Ribbon and Jollibee (1 year)

No need. The Gifted-issued gift certificate is as good as cash. Anyone can redeem it.

No. The gift certificate is not refundable and non-convertible to cash.

It can be resent to you if not yet used. Send us an email via admin@gifted.ph. We will check that the gift certificate has not been used and will resend to you once validated.

For certain brands, exchange is possible if the gift certificate is not yet used. However for other brands, exchange is not possible once the voucher has been sent out. Please contact admin@gifted.ph for more information.